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  Beyond Play, LLC
  1442A Walnut Street #52
  Berkeley, CA 94709
  Tel: 877-428-1244
  Fax: 877-218-8441
  custserv@beyondplay.com
 
Beyond Play gift certificates are the perfect gift!
Do you know someone who would like to receive one? Beyond Play gift certificates are often given to:
   - Family and friends
   - Caregivers
   - Therapists
   - Teachers
   - Co-workers
   - Clients
   - Colleagues
You may also wish to send one as a donation.
We offer:
-  Personalized certificates with the sender's name, recipient's name, and your message printed on the gift certificate. If you prefer to hand-write this information yourself, we can leave these fields blank.
-  FREE shipping of gift certificates via First Class US Mail (arrive in 3 to 7 days).
-  Next day delivery via UPS is available (in the 48 contiguous states, AK, and HI). Express charges apply; please contact our customer service representatives over the phone at 1-877-428-1244 if you wish to place an urgent order.
-  Order one or more gift certificates, with or without a printed personalized message.
The recipient will receive in the mail:
-  A paper gift certificate.
-  Complete information about redeeming the gift certificate.
-  A copy of the Beyond Play catalog.
You (the sender) will receive:
-  A detailed receipt.
-  An optional copy of the Beyond Play catalog.
Terms
-  Gift certificates can be redeemed to purchase any product featured in the Beyond Play printed catalog or on our web site.
-  Any unused balance will be placed in the recipient's gift certificate account and is not transferable.
-  Gift certificates cannot be used to purchase gift certificates.
-  Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
-  If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.
Frequently Asked Questions Regarding Gift Certificates
-  How do I redeem a gift certificate?
  If you are ordering online, you can provide your gift certificate number during the checkout process. The amount of the gift certificate will be applied toward the grand total of your order. You will then be able to preview your order before submitting it. If the certificate amount is higher than the grand total, you will be able to apply the remaining balance toward future orders. If the certificate amount is lower than the grand total, you will need to provide credit card information for payment of the difference. If you wish to redeem more than one gift certificate on the same order, you would need to place the order over the phone. Please call our customer service line at 1-877-428-1244.
-  I can't find my gift certificate; what do I do?
  If you can't find your gift certificate, please call our customer service department. We will make every effort to locate and verify your gift certificate information from our records. Please be aware, however, that we are not responsible for lost or stolen gift certificates.
-  Can I send a gift certificate electronically?
  We currently send paper gift certificates by mail. We are not able to send certificates electronically at this time. Express delivery is available for an additional charge. Please call our customer service department for details.
-  When will my gift certificate arrive? Can you ship express?
  Unless otherwise requested, we send gift certificates with US Postal Service by First Class mail. Delivery to most of the US usually takes 3-5 business days. We do not charge for this service. If you would like your gift certificate to arrive sooner, we can send it express by United Parcel Service (UPS). UPS charges $12-$19 depending on the delivery ZIP code. There is no handling or processing fee for gift certificates.
-  Is there sales tax on gift certificates?
  There is no sales tax charged on the purchase of a gift certificate. When the certificate is redeemed, there will be a sales tax charge only if the items are shipped to an address in California.
-  Can I send gift certificates abroad?
  We can send gift certificates only to the continental United States, Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands, and FPO/APO addresses. For more information, click here.
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